Priceline.com
Flight Booked to Depart at 10:09pm Despite Promised 6am to 10pm Window

I was ripped off by Priceline.com on June 30! Yes, it's been almost 2 years, but I'm still quite mad about it!

I understand Priceline's policy regarding tickets not being refunded, exchanged, or transferred; however I'm not sure I understand why Priceline.com states that on ALL DOMESTIC FLIGHTS, they will book departure time between 6am - 10pm.

Why is it that my tickets were booked to depart at 10:09pm? Nine minutes may seem like nothing to most people, but the bottom line is that 10:09pm it's not between 6am - 10pm!

Also, I feel that Priceline was misleading, due to the fact that I was able to input my departure day/time and then I had to wait for them to see if an airline will accept it.

Now, the problem I had and still have is that Priceline.com would not allow me to see my itinerary without purchasing my tickets, which led me to believe I was purchasing the tickets based on the times/days I put into the system. I named my own price/times/days.

To make a long story short... I was out $692.90 and was left with tickets I could not use! What did Priceline do with my money and the tickets I was not able to use?

I'm really upset about this, as I don't have $692.90 to give away!!! I feel Priceline should have compromised with me, since they did not hold up to their end of the bargain (ALL DOMESTIC FLIGHTS are booked between 6am - 10pm) and I did not obtain the itinerary I originally input into their system.

Today, May 27, I checked Priceline.com and learned that they now allow you to see your itinerary before you purchase your tickets. This really makes me upset!

I went through the trouble of trying to get my money back and in the end... I was left out in the cold.

Company: Priceline.com
Country: USA
Phone: 8003400575
Site: priceline.com

  <     >