Travelocity.com
NOT SUCH A GREAT DEAL - Hotel Reservations

Travelocity advertises TOP SECRET super deals for motel accomodations. Looking at the rates it is evident they are competitive with other discount websites. HOWEVER if you have accomodations for OVER 1 PERSON it is not the case. They WILL NOT take into consideration the NUMBER OF PEOPLE they had you register for... They will book any number of beds that is cheapest and you will show up to the motel and not have enough beds and be stuck with the ADDITIONAL CHARGES. I wrote down that I had 2 children and 1 adult to accomodate and they booked me a king bed. When I went to talk to the office they said that is travelocity's booking deal. When I called travelocity asking them to cover the addtional cost it would be to have 2 beds. I spoke with customer service in another country and i could brealy understand their accents as well as they did not offer any help and were not taking any responsibility in the matter. DO NOT USE a company that is SO BIG it does not CARE ABOUT THE CUSTOMER or how to improve teh booking system!!!

Company: Travelocity.com
Country: USA

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