Travelocity.com
Hotel reservation - Hotel Reservations

I booked a hotel in Ocean Springs, MS for my family of 2 adults and 2 children. I specifically put in 4 people and 2 double beds. However, my reservation was for a king size bed. I called the hotel who referred me to Travelocity. After 4 phone calls and over 1 hour on hold, I was told I would have to arrange with the hotel and pay a $20.00 fee. This mistake was made by Travelocity. I should not have to pay this fee. I have confirmation on my reservation that it was for 4 people. The last time I checked 4 people could not fit on a King size bed!

Company: Travelocity.com
Country: USA

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