Travelocity.com
Travelocity trip ID 431216971592 - Hotel Reservations

I am a long time travelocity customer, although not a frequent one. On May 2nd I booked a hotel for 2 rooms 4 nights in Alameda, CA. I also booked a car with the same reservation. 4 days later I get an email that the reservation has been canceled without any reasons. On calling the hotline I received an explanation that they could not verify my credit card. This explanation does not wash because 1) this credit card has been used before with Travelocity b) car reservation was not cancelled c) my on-line bank statement indicates that the amount has already been charged. It took me a long time to research the hotel and make a booking. I also noticed that the price on the booking date was at a discount. On pressing the customer service, they tried to booked me back in, but was not able to due to the hotel being sold out. When I check on the Internet, it was available. It is my belief that Travelocity or the hotel made a mistake on pricing and there unilaterally cancelled my reservation. This action amounts to fradulent practice. I am therefore lodging this complaint. It will also be the last time I use Travelocity. One more complaint. The service center is in India (as verified by the agent). There is no real intention to make things right by the customer. I have requested cancellation of all my reservations with Travelocity and will take my business elsewhere. I would like for this incident to be known to all travel website and consumer protection agency.

Company: Travelocity.com
Country: USA

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