American Airlines
Lost baggage returned after 17 days with no compensation

My bags were lost on an American Airlines flight. The employer would not help at JFK airport as it was not my final destination. I continued my travels to South Africa (on a connecting flight but different airline). I filed a complaint in SA as advised by AA. 5 days later my bags showed up in SA however they were not delivered as promised therefore I went 17 days without bags as I was a 6 hour drive away from the airport with no transport and therefore impossible for me to collect them myself. I had to buy all new clothes, toiletries, make up etc. I emailed a complaint to American Airlines and days later received a response saying its the other airlines responsibility to sort me out since I flew with them last. However, the other airline (South African Airways) believes its their responsibility since the bags were lost from their flight. I have had no response to my latest complaint via email regarding compensation for the money I spent in those 17 days.

Company: American Airlines
Country: USA
City: New York

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