Travelocity.com
Hotel booking error - Hotel Reservations

Booked a trip through Travelocity for two nights stay at an AmericInn in Dickinson ND. Received my email confirmation. Everything was correct in email and it even says no need to call to confirm this reservation. Got there and my rooms were cancelled because I was a no show. They had me arriving the day before. Said it was a Travelocity issue and not their problem. Only had one room available for two booked but they might be have one more. After a 7 hour hour drive and 6 hours of working we were ready for our rooms and it was only 5:30 pm so we were not a late check-in. An hour later we had our rooms and it worked out but I am not sure what happened and called Travelocity and they pretty much didn't care. Not sure why I would ever book through them again. Or was the AmericInn more to blame? Not sure. But response from Travelocity was in my opinion horrible customer service.

Company: Travelocity.com
Country: USA

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