Bank of America
Poor business practice

While on an Alaskan Airlines flight last Dec. The flight attendants passed out an application for Alaskan Airlines mileage credit card. The flight attendant said the card would include 25,000 bonus miles and a free annual companion fare. I filled out the application and in Jan. Received my B of A Alaskan Airlines card. I recently tried to use the card to make flight reservations for a trip and found it did not have those benefits at all. I contacted Alaskan who told me to contact B of A. I was able to apply for the correct card, a "signature" card, but was told the bonus miles only applied to new accounts opened via a specific channel. I am extremely disappointed in Alaskan Airlines and Bank of America as both companies would not fix this oversight which I believe was on their part.

A Bank of American customer service agent said it was the fault of the flight attendants for not being specific about the "signature" card. Alaskan Airlines said it was B of A's oversight. And the flight attendants just pass out the application, collect it and turn them in. Where is the good business practice?

Company: Bank of America
Country: USA

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