Travelocity.com
Travelocity Guaranteed Cancellation Policy Not Honored - Hotel Reservation

Don't book through Travelocity. I booked the Wyndham Niagra Falls Hotel through Travelocity for a 7-19-13 one-night stay. On the website in no less than 4 places on the Wyndham page prior to booking it states: "worry-free guaranteed cancellation." On 7-17-13 I called Travelocity to cancel the reservation. When I gave my travel ID number, I was informed by recording that unfortunately hotel has a no refund policy. I spoke with an Indian customer service person who said he would call the hotel and put me on hold. He said no refund. I asked how can you advertise guaranteed cancellation and then refuse to honor it. I asked to speak to a supervisor and was kept on hold for 45 minutes and when he said he would transfer I was cut off. I called again and was told a supervisor would call in 2 hours; they never did. I called the hotel and they told me that they have a no refund policy when reservation is made with 3rd party company, and Travelocity knows this and they try to hide it in small print on your receipt. If I booked directly through the hotel, the room would be $146 with 48-hour cancellation; I booked through Travelocity for $143 and was scammed into thinking I had cancellation rights when I didn't.

Company: Travelocity.com
Country: USA

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