Saks Fifth Avenue
The lowest level of customer service

On Saturday, September 24, I bought a set of flats "sneakers" with Saks Fifth emblem in it. Consequently, the sneakers really are a Saks Fifth brand. On Monday, September 26 I used the sneakers to function (Concierges) and my sneakers were actually falling apart.

After-work, I got them back towards the shop and described what occurred using the sneakers to Karla Rubio and he or she stated that they cannot consider them back. I mentioned I'm not looking to get money-back, but only a shop credit or an change to obtain better sneakers. She did not apologize or provide any aid. I expected her easily might talk to a and he or she mentioned you're speaking with one (rude tone). I expected her can there be a store-manager and he or she mentioned hang on and went within the back after which arrived and stated we can not consider them back. I questioned again easily might keep in touch with the store-manager and Karla stated that she currently requested her and and he or she cannot get it done.

Not just did I never reach talk to the store-manager, Maryjane Weber, but I've never experienced customer support this badly. I've previously approached Saks Fifth criticism point nowadays, 9/26 and also the customer support point simply has somebody record the event, but there's no body to speak with. Therefore, used to do not get any support from their website.

Company: Saks Fifth Avenue
Country: USA

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