Verizon Wireless
Questionable Overages on Personal Account and Similar Experience Among Family and Friends

I recently received a warning (after the fact) that my allowable plan minutes had been exceeded. Verizon Wireless (upon my contacting them) offered / advised me to "upgrade my plan" and that they would drop the overage charges of $200.00. The upgrade was a measly $20.00 after all.
I informed the customer rep. Whom I was speaking with that the allowable minutes for my plan (700 min) were based on a (3) three year monthly average in which I never exceeded 700 minutes and questioned the security of verizons record keeping program. He advised me in no uncertain terms that Verizons security was bullet proof. Having recently been the victim of credit card fraud I questioned how he could be so certain and made the point that if credit card security isn't bullet proof with all their industry resources why he thought Verizons was. This was difficult to do as he began to talk over me when he realized the point I was making. At one point in our conversation I repeatedly told this individual "your not listening" as he was tyelling (not a typo) me that the minutes were on my account so the calls had to have been made.

Several weeks later I was having dinner at my sisters house and my brother inlaw received a call from Verizon advising him that he had exceeded his minute allowance (for the second month in a row never having had previously). He was offered the "plan upgrade" in lieu off $200.00 overage charges. Before you could say FLASH BACK I related my carbon copy experience right down to the (2) two consecutive months of exceedances. In the midst of this conversation my cousin arrived (she is also a Verizon customer). Upon hearing the topic of our conversing she told us that she had (only days before) received a 100 minute warning.

At this point I have to question the odds that several (though related) very different individuals would in the course off a month have these very similar incidence.

Company: Verizon Wireless
Country: USA
State: New York
City: New York
Address: 140 west street
Phone: 2123951000
Site: verizonwireless.com

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