Verizon Wireless
Insurance added by Best Buy employee, refund refused

This year I purchased a Verizon phone because of Verizon's superior tower coverage in my area. I went to Bestbuy to avoid the long lines and arrogant customer service personal at the local verizon store. At Bestbuy I purchased a 2yr. Service plan from them - not verizon.

After a month of high billing charges, I scrutinized the bill and found that I have been signed up for Verizon's insurance, this was a Bestbuy employee fault. I called Verizon to get a refund since I have already purchased a full two year agreement from Bestbuy of their inhouse plan and don't need to have two insurance plans. They refused a refund but would be more than happy to take the insurance off my phone.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

  <     >