Sears
Damaged Camera, Wrong Broken Item, Higher Reorder Price

NEVER EVER order from Sears.com. I ordered two Christmas presents on Dec. 11 and I am here on the 20th with nothing. The camera I ordered was damaged before it even reached UPS to be shipped to me. I was assured that a new one was on its way and would be here by the original shipping date. When I called customer service for an update, I was told the camera had not been re-ordered for me. My camera was not on its way... It was cancelled without telling me. She asked if I wanted to reorder it, and I said yes. She did not mention to me that I would now have to pay the non-sale price (I bought it on sale) and would have to pay $22 for shipping (I had free shipping) The second item was delivered, but was not what I ordered. It was also broken. When I called customer service, they said I needed to wait for a shipping label and would need to reorder the item again on my own. They give me a broken piece of crap I paid $60 for, and now I needed to reorder the product I actually wanted for another $60. Customer service has been a joke, even the supervisor was rude and insulting. I receive canned emails from customer service that have little to nothing to do with the situation. Never order from Sears.com

Company: Sears
Country: USA
Site: sears.com

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