Sears Home Repair
Promised $380 Refund Not Paid and Repairs Scheduled to Old Address

My street address changed for 911 purposes. When I notified Sears, instead of changing my address, they opened a second account under my name. Therefore subsequently, (several months later), when I scheduled an appliance repair, although I had a service agreement, they made me pay for the repair. They recognized their mistake and said they would refund me, but several months later, I still have not received the refund.
When I scheduled another repair, they scheduled it to my old address. When I call them, they tell me that my old address is no longer in their computer.
I cannot get them to refund my $380.00, and I cannot get them to schedule a service call to the correct address. When I call them. They show no concern or willingness to rectify either situation. Their only response is to tell me what their policies are. Absolutely shameful, frustrating, and bordering on illegal!!!

Company: Sears Home Repair
Country: USA
Phone: 18004796351
Site: searshomeservices.com

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