Sears
Washer Broken Seven Weeks Despite Extended Warranty Repair Visits

My washer which is under Sears extended warranty has been bad for 7 weeks now. Sears repair sent a technician who supposedly fixed it. The washer stopped working again 1 week later. I scheduled another repair service and the technician who came out ordered parts but also told me this was a 2-man job. I scheduled another service for a Saturday and someone called from Sears on that day to let me know Sears does not do a 2-man job on Saturdays.

No one told me this when they scheduled me for a Saturday. Now I'm sitting here 3 weeks later waiting for a technician on a Thursday (after taking off time from work just for this), only to be told by the Technician that my morning service afternoon has turned to an afternoon service appointment... And not to mention the technician's very bad and sarcastic attitude.

Is Sears Repair Center and their technicians horrible or what? Remind me never to get an extended warranty for any appliance I buy from Sears ever again! I'll rather buy a home warranty from another company or use an outside company's technician. I'll be sure to pass this on to all my friends as well. This is one very, very, very, unsatisfied customer!!! Bebe

Company: Sears
Country: USA

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