Sears
Missed service appointment and no callback despite extended warranty

Service scheduled for 9/8 between 1 and 5 P.M. Sears call Sunday to confirm. No show on Monday. Called Service again. Supposedly the repair tech called us 3 times and no one was home. Unfortunately we were home. No phone calls - no messages left on the answer machine either. Customer Service is no help, just wants to re-schedule the appointment for 5 days later. Will not let you talk to anyone else. They have to contact routing and are supposed to call me. As of yet no call. I am about ready to call another repair service and sent the bill to Sears. Have the extended warranty. Does this mean that if we had to pay for the repair the repair tech would have shown up.

Company: Sears
Country: USA
Site: sears.com

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