Sears.com Sears
Dishwasher Gift Order Canceled, Credit Promised Repeatedly, Never Received

Ordered a dishwasher 11/24 as a gift for my brother, with a 11/29 delivery date, cost, 616.19 with installation. Delivery, f/up on 11/30 - advised to re-order, original order was cancelled for unknown reasons. The cost was higher - advised I would get credited? Given a rebate # - which didn't even apply to my purchase. Advised that I would be called back in 24/48 hours.
12/3 received a notice that the order was ready for pickup?
12/4 Called customer service, no call, no credit, no rebate. Made a note, someone will call me back in 24/48 hours...
21/31 Customer Service advised it would be credited back to paypay
1/6/10 Called Customer Service, again, but on hold and then disconnected
1/6 called back, on hold for 33 minutes, advised that a gift card would be issued to me - it's not what I want, but, I'll settle for that.
2/1 - no card yet... CS advised that it is in the process of being processed. Should see it any day!
3/3 - resent to Sr. Case manager, said it would be resent, confirmed my mailing address, advised to check back if I don't see it in 10 days.
3/17 - called again, advised that it was being sent to my brother's address. I advised that this was incorrect - it was to come to me and that I advised them that on the last call. I insisted that I speak with a manager, who then advised that this is my fault because of the address (delivery address) was not mine... So, ultimately, this is my fault, because I was dumb enough to buy something, as a gift, from Sears! So, now I have to call my brother and have him send this card to me... This is just simply ridiculous.

Company: Sears.com Sears
Country: USA
State: Illinois
City: Hoffman Estates
Address: 3333 Beverly Road
Phone: 8472862500

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