Sears Online
Refund

On Thursday 07-26 I returned a Digital Camera that I purchased on Sears.com on 07-20. I returned the item at my local Sears store the same day it arrived via UPS. It was simply not the model I wanted afterall. Rob in the merchandise pickup department processed the return. He indicated he was having technical difficulties processing the return. However, he provided me with acceptance receipt. On Saturday 07-28, I called Rob at the store as I had still not received a refund on my credit card. He advised he was finally able to process return and I should receive a refund to my credit card within a couple days. As of Wednesday 08-01 I hadn't received a refund. I called Rob on 08-01. I was advised Rob was not in, so I left a message. He never called me back. On Thursday 08-02, I called Sears.com customer service 1-800-697-3277 and the agent I spoke with advised me they would look into why I hadn't received received my refund. He gave me web error reference number and said someone would email me within 24-48 hours with a response. 48 hours later, I still haven't received a response or my refund. It's been nearly 10 days since I returned the item and I still can't any answers regarding my refund. This is one of the worst experiences I've ever had dealing with a company. I emailed Sears again today in hopes of getting a resolution to this matter. I highly doubt I'll get a response. Since Sears apparently isn't equipped to process a simple refund after a customer has returned a product (well within their return period) I have no other recourse than to request a chargeback through my credit card company. I will never shop at Sears again.

Company: Sears Online
Country: USA
Site: sears.com

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