Sears Home Improvement
Bait and Switch

Hello,

On May 1 I purchased an air conditioner from Sears Home Improvement. My salesperson Mike Cunningham sold the product with a $1500 gov tax credit, $300 Carrier Cool Cash Rebate and a 12 month no payment, no interest offer. He did not state it was an either/or promotion and advised me he would return during installation to complete the rebate processes. He never showed up during installation.

I called Mike several times, leaving messages when after the 5th call he advised me that he no longer worked for Sears. I contact Sears at 602-337-2780 to speak to Mike Foster as advised by Mike Cunningham. I left several messages for Mike Foster and never received a call back. I called again and asked to speak to Jim Poole the district general manager. He advised me he would look into the matter and call me back. Finally in August I received my information needed for the $1500 tax credit but still nothing on the $300 cool cash rebate. I continued to call and leave messages as the rebate information is due by 9/30 and did not receive a call back. Finally today I called and was transferred to Terry who looked up my order and advised me that the promotion was either the no interest promo or the $300 rebate and since I did the credit promo I was not eligible for the rebate. When I told him that was not how the product was sold to me he said there was nothing he could do and refused to take any further action.

Company: Sears Home Improvement
Country: USA
State: Arizona

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