Sears Parts Direct
Part Charged Incorrect Amount and Delivery Delayed Three Weeks

Do Not Buy from Sears Parts Direct. The part may be more inexpensive but it will cost you in the end.

I purchased a part for an appliance from the online store. The part was in stock according to the site and I elected to purchased 2 day expedited delivery at a charge of $22 because I needed the appliance up and running.

I noticed that evening that my credit card was charged immediately and for the incorrect amount. I therefore called the company to inquire about the charges for the order and was advised that the additional charge was a placeholder and would be credited back within 24 hours. Very odd. It is now 48 hours after and the charge is still not credited. Good thing I paid with Amex.

On the 3rd day, I was expecting shipment however the afternoon came and gone with no shipment. I called Sears to inquire about the shipment since I had not received a tracking number with the order. I was then advised that the part would be shipped directly from the manufacturer and the expected delivery date is September 6th. That is almost 3 weeks away.

I asked to speak with a manager and they advised that I could not cancel the order because it was already send to the manufacturer (3rd party) however they can attempt to stop the delivery and will credit shipping. I advised that I can't have an appliance down for 3 weeks so I do not need the part. He proceeded to say it was not their fault that it was backordered. So is it my fault?

I purchased the product from Sears because of the name. I should have read the other rip off reports because it is now the weekend and I still have no part. I will be escalating to Executive Management at Sears. Please never buy an item from Sears or a Sears affiliated company again.

Company: Sears Parts Direct
Country: USA
Site: searspartsdirect.com

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