Verizon Wireless
Phone Return Credit Stuck Pending While Bill Climbs to $566

My contract was almost up so I decided to renew my contract with Verizon Wireless. Needless to say this was a big mistake. I have had some issues with Verizon with my previous contract, however those issues were resolved in a timely manner. When I renewed my contract is when I had a real problem. I have a family share plan, that I upgraded to included text messaging on both lines and added mobile web to both phones my bill was suppose to be $148.00 with my discount. We ordered new phones, they arrived via fed ex. One of the phones we didn't like it so we returned it. I tracked the phone through the Fed ex website and it showed delivered two days later. A week later reviewed my bill I was charged $80.00 for the phone.

Went through rep after rep. All telling me something different so finally on September 1st a rep explained to me it was just an oversight and allow a few days and I should see a credit on my bill. I waited and waited no credit. Called again the rep told me it was still pending. Called again on September 23rd and it was still pending. This rep told me he didn't know why is was still in a pending status but he would push it through, I should see an update within 24 hours. Again I don't see a credit, so I called again. Spoke to a rep who explained it was still in a pending status and there was nothing she could do, that only a supervisor could override the pending status. So I asked to speak with a supervisor, who kindly informed me she could not override the pending status because the request was issued by a Texas call center, I asked her to give me the number so I could contact the Texas center I was told no. At Verizon they don't give customers call center numbers and that credit could take up to two billing cycles before it is added to my account.

Then my other line was charged $10.00 for accessing a website with ring tones mind you no ring tones were purchased, but the rep at Verizon explained we were being billed just to access the website. How ridiculous is that. On top of all this I received a bill for $566.00 the highest bill I've ever had from Verizon and so far I am owed almost 150.00 in credits I have yet to receive. I went on my Verizon to check my bill and supposedly I am over my minutes. I have been arguing with them over that because majority of the people are in my fav 10 or are Verizon customers that I and the other line talk to. I would not recommend Verizon Wireless. I suggest everyone go through your bill line by line every couple of days because you don't know what Verizon Wireless is charging you.

Company: Verizon Wireless
Country: USA
Site: verizon.com

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