DirecTV
$395 Cancellation Fee After No Line of Sight Confirmed

In February we signed up for DirecTV service, which was pretty nice. In April we bought a house and got the mover's thing. They scheduled it for the 1st week in May.

The technician came out and could not get a line of sight; there are a lot of trees in our new area. He told me that a surveyor-type guy would be out to confirm and that I should wait a week before calling DirecTV to cancel. The 2nd guy came out and confirmed a week later, and he told me to wait a few days before calling.

On May 17th I called DirecTV to cancel our service due to no line of sight. I made sure that we would not be charged the cancellation fee. It was confirmed that we were OK.

Surprise, surprise: a week later we got a bill for $395 for an early cancellation fee. I called immediately and was told that in 72 hours it would be off our account and we would not owe anything.

Another week later we got another bill saying we owe $395. I called again to get it taken off, talked to a supervisor, and they told me it would be off my account in 72 hours.

One month after canceling our service due to no line of sight, they took the $395 from our bank account, after being told repeatedly that it would be reversed within 72 hours.

So I called again, and supposedly we will get our money back in 3-5 days. We'll see.

Company: DirecTV
Country: USA
Phone: 8005315000
Site: directv.com

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