Directv
Cancellation fee sent to collections despite promise to remove it
- 08-06-2010
- 7
DirecTv is a horrible company. I have not one good thing to say about them. I moved locations and they weren't able to transfer the service as there was no line of sight, however, I still was sent a $200 statement for an early cancellation fee. I called on multiple occasions to have this reversed as it was not my fault, and by 3 separate managers I was told these charges were being taken off of my account and I had nothing to worry about. Next thing you know, I am sent to collections for this exact same fee. When I called to speak to another manager, they told me there was nothing they could do and I would have to write a letter of appeal, which I did and heard nothing back.
How is it that a company can still be in business after treating their customers so horribly? Cheap way to make money and I will never be involved with directv again!
Company: Directv
Country: USA