FedEx
Overnight Check Delivered to Wrong Person Who Cashed It

On July 17 we had an overnight FedEx to the house. I was home, and there was no delivery. We checked with the sending company, and they confirmed it and gave us a tracking number. I checked and found that it HAD BEEN CODED AS WRONG ADDRESS and then delivered. We called FedEx and then went to their Tucson office. We were informed that the driver found no one home (a lie) and that a neighbor said she had moved (another lie). According to the Tucson manager, Debra Char, they looked up the name in the phonebook, picked the first name, and delivered the FedEx to her.

Do you know how many Browns there are in the Tucson phonebook? Now she has cashed the check, and we have to start criminal proceedings against her because she will not give the money back. FedEx claims no responsibility. Ms. Char stated that their policy is to deliver, not return to sender or contact the sender.

Why would anyone move overnight if they were expecting over $1000? Besides, if she moved, she would not be in the phonebook. We contacted Ms. Char again: no apology, nothing. Again she stated they did what was their policy and not to bother her anymore.

So the money we absolutely had to have is going to be tied up for who knows how long. The 800 number is the corporate office, which refers us to the Tucson office (big deal). My girlfriend has become ill because of this and has missed work.

Company: FedEx
Country: USA
State: Arizona
City: TUCSON

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