Verizon
Refund check issued ten months late in deceased husband's name

Verizon over charged me $70.98. My husband passed away in August. I paid all the bills in his name and closed out all his accounts. I found that Verizon overcharged me and informed them. I have since called every month to try and retrieve my refund. In May I finally received a check, however it was already ten months since he had passed and all his accounts were closed including his estate account. I was not able to cash the check they have been giving me the run around ever since and have basically told me it's my problem. The fact that they made the mistake in the first place, and waited ten months to send the check is the reason I'm out $70.98 in addition I have been lied to, passed from person to person, hung up on and promised return calls that never came. Their attitude is oh well we messed up but there's nothing we can do about it. Just cash the check we gave you. I explained that according to my bank it's not legal. Also they should never have written the check to my husband since they already had a copy of his death certificate. They told me and I quote. Just try to cash it. We can't help u.

Company: Verizon
Country: USA
State: New Jersey
City: Trenton
Site: verizon.net

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