Verizon
Customer service

I just finished asking Verizon to cancel my movie package which they have just raised the price of from 14.99 to 15.99 a month. I asked the customer service person when the service would be cancelled and he said it is already cancelled then I heard a click. He hung up the phone without even saying have a nice day. I guess he didn't like the fact that I didn't order home phone service. Now I believe the nightmare will begin. When the bill arrives I expect the charges will still be there because that happened when I tried to explain to Verizon that I didn't have a DVR and shouldn't be charged for it. Several months passed of being told the bill would be changed and getting credited each month for the charge then getting the charge on the next bill. Finally my husband went to Verizon took the HD box to them, showed them it wasn't a DVR, and the charge went off the bill. BTW they told me I could get free HBO for a month for my troubles. Guess what? They charged me for the HBO. Yikes.

Company: Verizon
Country: USA
State: Florida
City: Tampa

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