Verizon
Phone bill of $149 after cutting from two lines to one

I am trying to find someone responsible to answer my questions, but

Have been unsuccessful. Instead, I have long wait times with no

Human response. Three e-mails have gone unanswered.

In the interim, I have filed two complaints with the Pennsylvania

Public Utilities Commission regarding my outrageously high phone bill.

This is the text of my last complaint:

I recently changed my service options with Verizon from two lines to

One line. Despite the reduction in service, I am now paying more for

Telephone service than I did with two phones. I am paying $149 for

Service, but according to Verizon, my bill should be more along the

Lines of $60-70

I should be paying around $45 for my freedom plan and $29 for my

Internet, yet I have been charged $149 for my last two bills. This

Is ridiculous!

Additionally, I am being charged a new subscriber fee for my Verizon

Broadband service. This is despite my having been a Verizon broad

Band subscriber for 7 years!

My attempts to get any response from Verizon are met with (1)

Prolonged waits on the telephone to speak with a representative and

(2) foreign call centres who are unable to comprehend my problem.

I would like an explanation for why my service continues to cost more

And more despite my reduction in services.

Additionally, I would like an explanation of the ridiculous fees

Which are being charged. It is silly paying a new service fee when I

Have been a customer at this address for 10 years (phone) and 7 years

(internet).

Company: Verizon
Country: USA
State: Pennsylvania
City: Philadelphia
Site: verizon.com

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