Verizon Wireless
Overcharging current broadband customers

Verizon changed their mobile hotspot plans in response to competition. The same coverage we signed up for is now $10/month cheaper with far smaller overage charges. We were initially told that this was because our MIFI card was not compatible with the new services. This turned out to be a false statement.

We were paying $10-$60 more for the same service that new customers were getting. Verizon does not seem to understand that they are punishing current customers for being loyal. If you are a current broadband customer demand to be switched to the new service. Or, like us pay the penalty (which is less than the overcharges) and drop Verizon wireless broadband service.

Company: Verizon Wireless
Country: USA

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