Verizon High Speed Internet
DSL Service Down for Seven Weeks and Very Slow When Working

To whom it may concern, a few years back, I have purchased Verizon DSL service plan from Verizon. The plan was to provide me the internet service with the download speed range from 0.5 mega bite to 1 mega bite per second (mbps) for the price of $21.99 include tax, and this price was locked in for life. But, for the last seven weeks the Verizon service has been giving me all kind of problems. The internet service was not working for most of the last seven week, and when it works it run very slow with the speed of 0.29 to 0.3 mbps.

I have been called the Verizon DSL service for more than ten times to ask them to fix the problems. But, the problems are still not fixed, and the DSL internet service is still not working, and if sometime it worked it was very slow with the speed of 0.3mbps. At some points during the call for help from Verizon internet service to fix the problems, some of the Verizon workers have suggested me to purchase some other plans that will have faster speed such as 1.5mbps to 3.0mbps or the FIOS for much more money.

I did not know what the Verizon DSL intention were, but for me I just want my service start working right as of what I am paying for, and what I was promised to be provided for by the Verizon dsl co. Thank you for your concern.

Company: Verizon High Speed Internet
Country: USA

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