Verizon Wireless
Cancelling After Seven Years Required Paying Until Next Billing Cycle

Has anyone ever tried cancelling with Verizon? We moved to another city 30 miles away, so we went in to a Verizon Store to change our address. After moving and 5 weeks later, we realized that we never received our bill and therefore late on paying (which we have never been late in 7 years). We called Verizon and found out the address was not changed, and " no they could not mail me the bill". We went to a Verizon Store close to the new home to pay the bill, but guess what? The policy had changed and they cannot accept bills at the store unless the customer has CASH. But the "customer service " sales lady gave us a phone and said we had to do everything by phone - so she gave us a phone to call to change the address and pay the bill by credit card.

We also decided to cancel the Verizon because we found out that Metro is a lot cheaper and we were able to get unlimited e-mails, internet, texting and phone calls for $93.00 a month for 2 phones and Verizon was charging us $124.00 for 2 phones and we had a limit of 1400 minutes and did not get any internet service at all.

But it is difficult to cancel with Verizon. We were with verizon for 7 years - way past the cancellation period - and guess what? Customers cannot cancel on just any day - we have to keep paying until May 18 when we wanted to cancel on April 26. If a customer goes into the store and wants to buy a phone and start a new service, it can start that very minute, but if you want to cancel - you have to wait until your next billing cycle and pay for weeks the service is not used. We wanted to pay what was due and up to the date on April 26. WHY? So they can make more money.

Verizon used to be a pretty good company when we got our phones 7 years ago. Now the customer service has gone crazy and their fees are very high. This experience has told me I am glad I switched to Metro and if Metro does not work out, I will never go back to Verizon.

Company: Verizon Wireless
Country: USA

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