Direct TV
Unauthorized $104.50 Bank Debit After Service Was Cancelled

Back in March I cancelled my Direct TV service and asked that the service be disconnected on April 30th, as I was moving back home. I disconnected my system and boxed it up on April 30th as planned. I paid my last bill on April 28th and received a notice from them that there was no further balance due.

On July 20th my bank account was debited $104.50 by Direct TV, which was an unauthorized charge. I filed a complaint with the bank and showed them that my account had indeed been cancelled. I spoke to the rep from Direct TV, who stated I owed them this money. I asked them to explain how.

I had my service for two years and paid the required contractual amount for all of my equipment, including my TiVo DVR (which I now find is absolutely useless and only works on their system). I contacted the FBI's office of internet crimes and explained to them what had happened. I filed a fraud case against them through "Visa." It is still pending. My bank reversed the charge of $104.50 and agreed that I showed them proof of cancellation and I was justified.

Now Direct TV has sent this bill to a collection agency to try and force me to pay it. Do not do business with DirectTV. They are thieves and should be investigated by the FCC and the FBI for fraud.

Company: Direct TV
Country: USA
State: Arizona
City: Phoenix
Site: directv.com

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