Directv
Illegal Bank Debit After Cancelling, Collection Calls Hourly

I recently canceled my service from Direct TV and went to another carrier. I thought everything was fine until I noticed an illegal debit from my bank account. I called DirecTV and was told that I owed two months of service and a charge for equipment that had yet to be returned. I explained that I had canceled my service and was told that Direct would send packaging for the return of the equipment. The customer service agent explained that they had the right to debit my card even though I was unaware of owing anything. I was being charged for service while I was with another carrier, and I thought everything was taken care of with Direct. I disputed the charges, and the money was returned to my account.

In the meantime, I received the packaging from DirecTV and also a check for the equipment. When Direct saw that the payment had been reversed, they recharged me for the equipment and two months of payments. They have a collection agency call my house every hour. When I answer, there is no answer. Once I answered and they were very irate. I cannot get anyone at Direct to resolve this problem. They do not listen to you. They all are programmed with the same answer. I could not believe such a company is allowed to operate.

Had I known they were so unscrupulous, I would never have done business with this company. I checked my credit report and I see that they have made inquiries on my credit file. These people are treacherous!

Company: Directv
Country: USA
State: Kentucky
City: Louisville
Address: P O BOX 9001069

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