Verizon Wireless
Payment posted to wrong account, billed for lost payment

Verizon posted a payment to a different account that I had with them. I made my check out to Verizon Wireless. They posted the payment to a land line account that I had in the past. I have been trying to get the payment applied to my wireless account for the last 4 months. I still has not been done.

When I have contacted them I have been told to fax a copy of the cancelled check to them which I have done 3 different times.

Because the mistake was on there part I feel that I should be able to break my contract with them and get a final billing minus the payment that has been made. They told me I would have to pay a fee to break my contract.

I know because of this situation my credit is going to get a negative report and that is not fair.

When I call and talk to them they do tell that it is noted that a payment situation is being tracked but they keep billing me for that "lost payment".

All I want to do is get out of my contract make a final payment and take my wireless business to another company.

I have also had billing/payment problems in the past with Verizon. One was 9 years ago. I lost my cell phone and I was still charged for calls after I had reported it.

The other has been within the last 2 years. I had all my billing for internet, phone and Direct TV on one bill. They would not pay the direct TV bill in a timely matter or they would not pay it all some months. I was always on the phone trying to get things straightened out.

Company: Verizon Wireless
Country: USA
State: Illinois
City: Elgin
Address: 777 Big Tibmer Road

  <     >