Verizon Wireless
Credit Reporting Error After Combining Wireless and Home Accounts

In 2008 at Verizons suggestion I agreed to combine my Verizon Wireless account with my Verizon Home Account. At that time I was advised by the Verizon Representative that the billing may overlap for a month or two and I should only pay my Home line charge. I did do that but eventually I was contacted by a collection agency saying I owed a balance of $110.00. I looked into it with the folks from Verizon billing and ultimately decided to make payment even though I was not convinced I actually had not also paid it as part of my now consolidated bill. I paid it to make sure there was no adverse impact on my credit which was what the agent said who contacted me. Well in checking my credit I discovered that this has been on there some time as written off and that is simply not true. This was reported incorrectly and after I was assured that the payment would clear the issue up. After contacting Verizon Wireless they agreed that they had made an error in reporting that the bill had not been paid and agreed to remove the "written off" but refused to remove the fact that the account was late saying that "even if Verizon had made the mistake I as owner of the account was still liable for the payment". I suspect there are thousands of others who have been a victims of their conflicting processes and have similar stories. I would welcome input so we can pursue them through the state regulatory agencies as well via a class action suit.

Company: Verizon Wireless
Country: USA
State: New Jersey
City: Basking Ridge
Site: verizon.com

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