Directv
Claimed I signed up for 12 months, (I did not), and wants $150 for cancelling Phoenix, Arizona

I called and asked to have DirectTv installed on 11-06-06. Nothing was told to me that I had to keep it for 12 months, or that there was a $150. Cancellation fee if I cancelled before the 12 months.

I had lots of problems with techs not knowing how to install, and having multiple techs out to fix things. And when calling I always seemed to get a customer service person who didnt know anything. After a month I decided I no longer wanted to deal with a company who could never help me solve my problems, and also who had told me we would get certain channels that we didnt get.

When I called to cancel, I was told I would have to pay $150, because I wasnt keeping it for a year. I told them they had nothing in writing that I had signed, and this was not legal, and I dont see how they could make me pay this. They then told me "They couldnt make me pay, but they would keep billing me, " and I said "and ruin my credit? And they said probably!

I have emailed four people who would not, nor could not help me, and I called several 800 numbers and got people who would not or could not help me. Nor would they give me the corporate office's phone number. I think something should be done to make DirecTV responsible.

All I want is to cancel my service. It is not a satisfactory company to deal with. Plus we had 1/4inch of snow last night, and could not get any thing at all on our tv for hours.

Company: Directv
Country: USA
Phone: 8005315000
Site: directv.com

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