Directv
$150 Cancellation Fee for 12 Month Term Never Agreed To

I called and asked to have DirectTv installed on 11-06-06. Nothing was told to me about having to keep it for 12 months, or that there was a $150 cancellation fee if I cancelled before the 12 months.

I had lots of problems with techs not knowing how to install, and I had multiple techs out to fix things. When calling, I always seemed to get a customer service person who did not know anything. After a month, I decided I no longer wanted to deal with a company that could never help me solve my problems, and that had also told me we would get certain channels that we did not get.

When I called to cancel, I was told I would have to pay $150 because I was not keeping it for a year. I told them they had nothing in writing that I had signed, that this was not legal, and that I did not see how they could make me pay this. They then told me, "They couldn't make me pay, but they would keep billing me," and I said, "And ruin my credit?" And they said, "Probably!"

I have emailed four people who would not, or could not, help me, and I called several 800 numbers and got people who would not or could not help me. They would not give me the corporate office's phone number either. I think something should be done to make DirecTV responsible.

All I want is to cancel my service. It is not a satisfactory company to deal with. Plus, we had 1/4 inch of snow last night and could not get anything at all on our TV for hours.

Company: Directv
Country: USA
Phone: 8005315000
Site: directv.com

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