DirecTV
Surprise Bill for Movies Watched a Year Ago After Cancelling

We got DirecTV last year. They did not tell us it was for 2 years, I never signed anything, and they did not tell us we would not get network channels, let alone local. They continually messed up the billing. Finally, in September, 5 months later, we cancelled. I went through a myriad of problems to cancel without a penalty, and finally I searched through the website and found a person, and they waived the cancellation fee.

Now, 9 months later, we suddenly get a bill for movies we supposedly watched 11 and 13 months ago. Again I am being given the runaround, and customer service (that is a joke) refuses to give me a phone number for corporate headquarters. I am contacting the state Commonwealth Attorney General's Office in Richmond, VA and filing a complaint.

Company: DirecTV
Country: USA
Site: directv.com

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