DirecTV
Bait and switch

We got Direct TV last year, they did not tell us it was for 2 years, I never signed anything, they did not tell us we would not get network channels, let alone local. They continually messed up the billing, finally in Sept 5 months later we cancelled, I went through a myriad of problems to cancel without a penalty, finally searched through website and found a person, they waived the cancellation fee. Now 9 months later we suddenly get a bill for movies we supposedly watched 11 and 13 months ago. Now again I’m being given the run around and customer Service (that is a joke) refuses to give me a phone number for corporate headquarters. I'm contacting the state Commonwealth Atty General's Office in Richmond, VA and filing a complaint.

Company: DirecTV
Country: USA
Site: directv.com

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