Comcast
Refund Delayed After Switching to DSL and False Equipment Charge

I was a customer for 8 years. I switched to DSL. I pay in advance so I am due a refund which they said I would get within a few weeks. I had my own modem.

Next they sent me a notice to return $600 of their equipment I never had. They agreed that it was a mistake.

Then they asked for the serial number of the modem I used and agreed it was mine.

Now they won't give me any estimate or confirmation that I will get a refund.

They only care about new customers and new customer discounting supported by existing customers. Shame on me for being a loyal customer.

Company: Comcast
Country: USA
State: Florida
City: Punta Gorda
Site: comcast.net

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