Comcast
Billed $450 for Equipment Already Returned to Service Center

On 2-22-12 I requested disconnection from Comcast cable service. I returned all of my equipment to the Manteca Comcast service center on 2-24-12. At the time of returning my equipment I was told that I was missing a modem. I told them that I returned the modem about 6 months ago because I had purchased a new modem so that I would no longer have to pay the lease. The person at the counter tried to look it up on the computer and told me that the record did not show up and that I need to "go back home and look for the modem".

When I went home I did not find a modem but I found a bill showing credit for the modem being returned on 10-27. A week later I got a bill for $450 for unreturned equipment including the modem and all the equipment I returned to the store on 2-22-12. I called and emailed Comcast customer support. They told me I needed to drive over to the local service center during business hours and talk to them there. On 2-28-12 I used my hard earned vacation time off work to take off an hour to drive over to Comcast. I was told they had no record of a return and I was told again to "go home and look for the equipment". I'm now being billed from Comcast for $450 for working equipment that they have.

Company: Comcast
Country: USA
State: California
City: Manteca
Site: comcast.com

  <     >