Cingular Wireless
Cingular Promised Bill Credit and Rollover Minutes Then Denied It

Last month my husbands cell phone went down for a week. This phone is his business phone and it's usually his only contact with his customers. Cingular said that the problem was theirs and that they would take care of it. Sure enough, although it took a week, our phone was fixed. Although we had to go out and by a new phone in the process, because we couldn't go without a phone for that long. Cingular called and apologized to us and said they were going to comp us 109.00 on our bill, and they were going to give us 1000 rollover minutes for our inconvenience.

We got our bill this month and nothing was on it concerning their promises, so I called them. I talked to a lady who found the promise and repeated it to me. Then she said that someone would call me back within a few days and clear the matter up. Today, I get a call from someone who says there's nothing on my account that says anything like that and that cingular wouldn't make a promise like that. I wanted to talk to a supervisor and he just kept saying basically what he says goes.

I realize that sometimes the bad behavior of a company is not necessarily their fault, but the fault of an incompetent employee, but I was happy to be an & customer, (I never had a problem with them) and I didn't get a choice of whether or not I joined cingular. I'm not impressed, and I don't trust people who lie to me.

Company: Cingular Wireless
Country: USA
State: California
City: Los Angeles
Phone: 8009475096
Site: cingular.com

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