Cingular Wireless
Billed $164 Instead of Usual $38 After Switching Service

I have a complaint against cingular wireless.
I was a customer with cingular for the past 4 years, but when I switched service this month they unnecessarily billed me $164 for the last month.

My usual bill for the past four years has been around $38, but this month it is $164. I called up cingular and they said even though my contract was over, I had used up some extra minutes and therefore I have to pay the dues. My bill shows extra minutes used but most of them are from incoming calls, and I don't see the numbers. When I called up cingular customer service, Mr. Koplan at the Florida office said that no matter what I have to pay the bill, even if I didn't receive the calls. When I said I wanted to complain, he joked and said nothing would be done even if I complained.

When I asked who was the appropriate person to contact to file a complaint he said no one, and he said to go to cingular's website but assured me no action would be taken.

I am disgusted at the way cingular handles its customer complaints, and I am angry that even though I want to complain against cingular I don't know where to go and how to do it.

Company: Cingular Wireless
Country: USA
Site: cingular.com

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