Citi Group/Citi Bank
Repeated Collection Calls Before the Card Payment Was Due

On or about Sept. 2, 2006, I received a phone call about my wife's Sears account (Citi Group/Citi Bank). My wife had overlooked the $25.00 owed for the previous month. I told the Citi rep that, and also about my condition. I told her that my wife got paid on the 7th of September and would go in and pay $90.00 that day.

Still, I received a call or two every single day from a vulgar-acting person from Citi Group. I asked whether there was anything about paying the bill on the 7th that they did not understand. Then they became very vocal, and I terminated the call.

On the 7th, my wife went to Sears in Greenville, N.C., and paid $90.00 at 6:30 pm after she got off work, as Sears does not open until 10:00 am and my wife has to be at work at 10:00 am. The statement said the bill was due on the 12th of September and would be delinquent after that. Even so, Citigroup called again on the 7th and the 8th. By this time I had had it. I gave the woman the confirmation number, the store, the register, the associate number, and the whole nine yards, and I told her off. I was told it could take 2-5 business days for the payment to post. My reply was that I have no control over when or if they post the payment, and that I had my receipt showing we paid the bill when we said we would.

I also told them that I had made my last purchase from Sears/K-Mart, and that by the end of October I would pay them everything, cut up the card, and send it to the Sears corporate office. Even if it took them 5 days (an attempt to collect past-due charges), my bill would still have been paid on time.

For those of you who say my wife should not have forgotten to pay the bill: she was busy tending to me after quadruple bypass surgery and had me and my health in mind. I was home after surgery.

Company: Citi Group/Citi Bank
Country: USA
State: Ohio
City: Columbus
Address: PO Box 183081
Phone: 3365228998

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