Citibank
Store Card Closed Despite Over 12 Years of On-Time Payments

Sears has been my credit card issuer for many years. A couple of years back I hit hard times and fell behind on two other credit cards, but I always kept the Sears payments current throughout. Once I was working again, I paid the minimum plus the interest charges to get the credit available down.

When the replacement Sears cards never showed up in my mailbox, I phoned to ask about them and learned my account had been shut. The reason given was one overdue account held with a different creditor. I was stunned. I have only three open credit accounts left, all carrying high balances, so closing one pushes my credit ratio up and drags my credit rating down.

I asked the Citibank agent directly how they could close the account of someone with no late payment in over 12 years, who never exceeded the limit and never had a single problem? The balance exists because I bought a lot of Kenmore appliances across the years, so I was handing money to Sears the whole time. Yet there is no loyalty toward customers on their part.

The agent said I could do nothing. She added insult by saying a statement would still arrive monthly and that unpaid amounts would be sent to collections. Thank you, Sears. I will never again set foot in a Sears, a Kmart or any other store they own. That is a sad end to the department store I loved as a child and gave so much of my business to.

Company: Citibank
Country: USA
Address: PO Box 6276
Site: searscard.com

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