Citibank
Sears Card Closed Despite Twelve Years of On-Time Payments

I have had a credit account with Sears for many years. I went through a rough time a couple years ago and defaulted on two other credit cards. I made sure during that time that Sears was always paid on time. And when I got back to work I even paid minimum due plus whatever the interest was to get the credit available down. When I didn't get my new Sears cards in the mail, I called to find out what happened only to be told my account had been closed. Why? I had a delinquent account with another creditor. What? My remaining open credit accounts (all of 3) have high balances which raises my credit ratio and lowers my credit rating. So I repeated the question to the Citibank agent.."how can you close my account when for over 12 years I haven't had a late payment, never been over my limit and have never had a single problem with my account. My account balance is in fact because I purchased many Kenmore appliances over the years. So every way you look at it, I was giving money to Sears. But their loyalty to customers does not exist. I was told there was nothing I could do and then rubbed salt in the wound by saying they would still send a statement each month and if I didn't pay them, they would turn it over for collection. Wow. Thank you Sears! I won't walk into another Sears, Kmart or other store they own ever again. So much for the department store I grew up loving and gave so much business.

Company: Citibank
Country: USA
Address: PO Box 6276
Site: searscard.com

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