Z-Tell phone company
Ripoff. Crammed. Signed up for low-rate plan, but charged for higher rate plan. Phone calls did no good

About a year ago, I got a phone solicitation from Z-Tell to switch my phone service from AT&T. I was paying about $50.00 per month for basic service from AT&T.
Z-Tell promised a lower rate and I told them that I wanted the most basic package.

The first bill was low, however succeeding bills were at $60.00 per month - more than I had been paying for AT&T. I stopped using the phone and did not pay the bill. Told them to cancel service.

When I called, they insisted that I had signed up for the other plan. When I asked why I would have signed up for a plan that cost more money for the most basic service, they had no response. Continued to insist that I had signed up the more expensive plan.

When I asked if we could come to a compromise to pay part of the bill and restore service, they refused and said I had to pay entire bill. When I told them that they had cheated me and charged me more than I had requested, they insisted that they were right and I was wrong.

Anne
Evanston, Illinois

Company: Z-Tell phone company
Country: USA
State: Florida
City: Tampa
Address: 601 South Harbor Island Blvd
Phone: 8005114572

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