Verizon
Account Set Up Wrong and Overage Charges Only Half Credited

First off, I had been a happy Verizon customer for years before this happened, but no more. In August of 04 my wife got a second phone added to our account. She instructed the sales rep that we wanted to be on the family share plan so that we would have unlimited air-time with each other. The sales rep told us that it was all set up. In October we got a bill for $301.25 instead of the $97.?? We had seen before. Our account was set up on automatic withdraw so by the time we got the bill the money was already gone. When I called to find out what was going on I was told that my wife's phone was on the family share plan but that mine was not. I told them they had gotten an order in August to put us on the family share plan but that apparently didn't make any difference. After many phone calls, e-mails, and a loud and vocal visit to a store I got half of the overage charges credited to my account but even the company president refused to credit the other half.

In conclusion, Stay away from Verizon.

Company: Verizon
Country: USA
State: South Carolina
City: Charleston
Site: verizonwireless.com

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