Verizon Wireless
Cancelled Family Plan but Billed Full Rate for Second Line

This summer I cancelled my Digital Family Plan (2 phones, 1 bill) with Verizon Wireless after three years of service. I told the representative our phones were old and we needed to replace or get a new plan, please just Cancel Our Plan.

They sent me what I thought was a final bill last month, I got a partial bill, $29. This month, I get a $45 bill because I didn't cancel the other phone line. I just cancelled ONE phone line! They didn't know how else to bill me so they just billed me the full amount.

I'm sorry. But I said, "Cancel our Family Plan". I did not say I wanted to just keep one phone with all the minutes on it and to charge me full rate for the one phone.

I also did not understand how they credited me one month for closing the plan and then socked it to me the next month for the full amount of a Plan I had closed!

The most frustrating part of this was the awful experience I had on the phone trying to get through to these people on the Verizon Wireless end. "I cancelled my plan! I didn't use the phones since August 1st when I cancelled my "Family" plan!" They just listened and didn't help me one bit. I asked them how they slept at night ripping people off like this.

I will NEVER be a Verizon Customer again. I figure this is my stupid mistake for not being ANAL and asking them if they canceled both phones on my FAMILY PLAN!

Company: Verizon Wireless
Country: USA
State: Pennsylvania
City: Warrendale
Site: verizonwireless.com

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