Verizon Wireless Friends And Family Plan
Friends and Family plan number entered wrong led to $500 bill

I got my bill which was a little over $20 bucks. But the lady said my current bill was $500.00 I had to speak with a customer service rep. I logged on to my account to look at the bill, and figured out the problem was I entered a telephone number wrong with my friends and family plan. So okay I have had other problems with kids overages and they helped figure it out. I have been with Verizon wireless for at least 7 years and haven't had any problems until now... We kept going over a little on our plan, and I heard about the merger with Alltel and they had a friends and family plan. I asked about it, you could pick ten telephone numbers to set as free calls. I did this, but in doing so one number was entered wrong so instead of 355 I entered 335. Not sure if I entered it wrong or if it was wrong on the paper I copied it from. Either way it was wrong and when I called the rep spoke with there supervisor and all I got was sorry you entered it wrong, and the big bill. They did give me 35% off, but I won't be able to pay the balance. And I think its wrongful and unethical. So if u have Verizon and friends and family plan check your numbers. Even though I have that number on my plan and they can see that we all went over because of the similar number it doesn't matter to them.
So I would like to say... (insert your choice words)...
Can you hear me now?

Company: Verizon Wireless Friends And Family Plan
Country: USA
Site: vzw.com

  <     >