Chase Home Finance
Unable to Get Payoff Figure for Refinance Closing
- 05-15-2011
- 3
I am a banker trying to refinance a customer and can't get a payoff from Chase... They gave my title gal 3 different numbers and then told me they would put a rush on and get it to me within an hour... Didn't happen, so my closing will not happen again... I have been on the phone with 3 or 4 different people and to no avail... Got cut off twice after being on hold for 5 or 10 minutes. I work at a bank... I know if I want to that I can get a payoff to someone in a matter of 10 minutes... They just don't care. It's there mess up and they won't do anything to fix it... Just like robots, they all tell you the same thing.
Company: Chase Home Finance
Country: USA