Chase Home Finance LLC
Estate Executrix Ignored, Then 2800 Dollars Kept From HELOC Payoff

My uncle secured a HELOC for $50k from Chase in 2008 to buy a wheelchair-accessible van for my aunt, who died in Oct. My uncle died 10 days later. I was named executrix. The attorney for my uncle’s estate sent Chase the death certif. And my letter of authority in November. The branch also sent these documents to Chase Home Finance and I sent them several times. However, Chase refused to speak to me about the HELOC! I called and emailed several times and they said they had no proof I was the executrix!

In early May, I received a letter from Chase attorneys stating they had sued us! I guess they decided I was the executrix. The balance on the HELOC was approximately $40,500.

I sold my uncle's house and at closing on May 17, the title company discovered Chase had never recorded the lien against the house! So the payoff was delayed. Chase was paid on May 20 and they kept $2800 from the proceeds for attorney fees!

Finally in June I spoke to someone in their ”executive office” who said it would be investigated. Yesterday I heard from Chase that they will not refund the $2800.

Chase has a website devoted to helping their customers with foreclosure, but they never offered that help to me for my deceased uncle’s estate. They would not speak to me!

This is how they treat their customers who die! This is appalling to say the least!

On behalf of my deceased uncle who had very little, I want this $2800 returned to us! This is pocket change to Chase. This must be resolved for my precious uncle and all others who may be treated this way by Chase Home Finance!

Company: Chase Home Finance LLC
Country: USA

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