Chase
Finance charge billed after credit card payoff and refused waiver

I recently called for a "payoff" amount for the credit card and after sending what I thought was the total amount I received a new invoice for finance charges only. When I called to ask that they be waived, they told me they could not waive finance charges. I sent a dispute letter and after not hearing anything for 30 days I called to check, only to find out they've added additional charges to the original finance charge and have indicated that even with a dispute they will not waive anything. Has anyone out there had any luck getting these waived. I think it's ridiculous to pay a finance charge when you've done a final payoff.

Company: Chase
Country: USA
State: Delaware
City: Wilmington
Phone: 8009452000
Site: chase.com

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