Sears home services
Technician Changed Estimate Fee Rules After Nine-Hour Window
- 10-28-2010
- 1
I scheduled an appointment to have the blade replaced on my riding tractor. I was told that it would be $96.00 for an estimate and if I had the work done that the $96. Would be deducted from the labor charges. I was given and unreasonable appointmnet range of 9hours (8am-5pm). The technican call at 8hrs and 45 minutes (4:45) and I was told that if I wanted him to come out, it would be $96.in addition to the cost of labor and parts. I wasted almost 9 hours of my time to have a technician decide he wanted to change the rules for his convience. I spoke with customer service and there response was basically tough.
Company: Sears home services
Country: USA