Sears home repair service
Lawn tractor wheel repair delayed and mowing compensation limited

We purchased a Craftsman lawn tractor a year ago. In August the wheel came off. The tractor was still under warranty. Service was scheduled for one week following our call. The day before Sears called and said no technician was available and rescheduled for two weeks later. This was entirely unacceptable as it left us with 3 weeks of no way to mow our 2-1/2 acre lot except to pay someone to do it. After much debate, Sears agreed to give us $25 a week toward the mowing (a drop in the bucket toward the cost of the mowing). One check arrived. The technician came as scheduled with no parts to fix the wheel, although Sears knew what the problem was. So, again, another week will pass till we (hopefully) have our mower. I called Sears to report this situation and to tell them we received only one $25 payment. The representative said that is all we will get. I was told that we would get $25 for each mowing! In addition, the representative was arrogant (though remaining professional) and refused to allow me to speak with her supervisor. After repeated requests to speak with her supervisor, I lost my temper and hung up. We have previously been very satisfied with Sears products and services. In fact we purchased all new major appliances from Sears last year when we built our home. I can only trust that we do not have any problems with them and that this current situation is not a sign of things to come with Sears.

Company: Sears home repair service
Country: USA

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